Terms & Conditions

• A booking is confirmed only after full payment has been received and valid proof of payment has been provided.
• All bookings are subject to driver availability.
• FWF Cars Services LLC, operating as FWF Safe Driver, reserves the right to decline or reschedule a booking if a driver is not available.

• 100% advance payment is required for all bookings unless otherwise agreed in writing.
• Payments can be made through approved payment methods, including payment link, bank transfer, or other accepted methods.
• All prices quoted are in UAE Dirhams, AED.
• The customer is responsible for ensuring that payment proof is shared before the service begins.

• If a booking is cancelled after confirmation and payment, 50% of the total booking amount will be charged. The remaining balance will be refunded, subject to the refund policy.
• If a booking is cancelled less than 2 hours before the scheduled duty time, 100% of the booking amount will be charged and no refund will be provided.
• Failure to attend the booking, failure to provide access to the vehicle, or inability to contact the customer at the scheduled time will be treated as a no-show and will incur a 100% charge.

• Approved refunds for payments made by bank transfer, credit/debit card, payment link, or other approved payment methods will be processed within 15 working days.
• Refunds will be made using the original payment method where possible.
• Any bank charges, payment gateway fees, transaction charges, or third-party deductions, where applicable, may be deducted from the refund amount.
• Refund approval depends on the cancellation time, booking status, and service conditions stated in these Terms & Conditions.

• The first 15 minutes of waiting time are complimentary.
• Additional waiting time may be charged according to the applicable service rates.
• If the customer cannot be contacted or does not arrive within the allowed waiting time, the booking may be treated as a no-show.

• Any additional time beyond the booked service duration will be charged at the applicable hourly rate.
• Overtime charges must be paid before or immediately after completion of the service.
• The driver may continue the service beyond the original booking time only if availability allows and overtime payment is accepted.

The responsibility of FWF Cars Services LLC, operating as FWF Safe Driver, is limited to providing a professional driver to drive the customer from the agreed pickup location to the agreed drop-off location using the customer’s own vehicle.

• The service is limited to driving the customer’s vehicle as per the agreed booking details.
• The driver is not responsible for vehicle ownership, vehicle condition, insurance validity, or registration status.
• Any additional stops, route changes, or extended service time may result in additional charges.

• Customers must provide accurate pickup and drop-off details.
• Customers must provide a valid contact number and remain reachable before and during the booking.
• Customers must ensure their vehicle is roadworthy, insured, registered, and legally permitted to be driven.
• Customers must not request drivers to exceed speed limits or violate any UAE traffic laws.
• Customers must not ask drivers to perform unsafe, illegal, or unreasonable acts.

• The customer is responsible for checking and maintaining all vehicle documents, including registration and insurance.
• The customer confirms that the vehicle is properly insured and suitable for use on UAE roads.
• The customer is responsible for ensuring that the vehicle has sufficient fuel, is mechanically safe, and is legally permitted to be driven.
• FWF Cars Services LLC, operating as FWF Safe Driver, may refuse to drive a vehicle that appears unsafe, unroadworthy, uninsured, unregistered, or legally unsuitable for use.

• Salik toll charges, parking fees, valet charges, traffic-related charges, government fees, and any third-party charges are the customer’s responsibility unless otherwise agreed in writing.
• Any additional charges incurred during the journey must be settled by the customer.

• Our drivers are professionally trained and licensed.
• Drivers are expected to follow UAE traffic laws and provide a safe, respectful, and professional service.
• Customers must treat drivers with respect.
• Any abusive, threatening, unsafe, or unlawful behaviour by the customer may result in immediate termination of the service without a refund.

• FWF Cars Services LLC, operating as FWF Safe Driver, will make every reasonable effort to arrive on time.
• We shall not be liable for delays caused by traffic, road closures, weather conditions, accidents, vehicle breakdowns, government restrictions, police checks, or any circumstances beyond our reasonable control.
• Customers are advised to book in advance and allow sufficient travel time, especially during peak hours or special events.

• FWF Cars Services LLC, operating as FWF Safe Driver, is not responsible for damage, breakdowns, accidents, delays, injuries, or losses caused by poor vehicle condition, mechanical problems, technical faults, or pre-existing defects in the customer’s vehicle.
• If the vehicle becomes unsafe or unusable due to a mechanical or technical issue, the service may be stopped for safety reasons.
• The company shall not be responsible for defects in the customer’s vehicle except where liability is required by applicable law and clearly proven to have been caused by company negligence.

• The customer confirms that the vehicle is properly covered by valid insurance.
• In the event of an accident or damage involving the customer’s vehicle during the service, liability will be subject to the terms and coverage of the customer’s vehicle insurance policy.
• FWF Cars Services LLC, operating as FWF Safe Driver, shall not be responsible for any loss, claim, damage, or cost beyond what is required by applicable law or clearly proven company negligence.
• In the event of an accident, the company’s liability shall be limited to the coverage and liabilities stated in the vehicle insurance policy, in accordance with the applicable motor insurance laws and regulations of the UAE.
• The company’s maximum liability shall be limited to a refund of the fare paid for the booked service.
• In the event of an accident, the company shall not be responsible for the accident; however, we will assist the customer with submitting an insurance claim in accordance with the terms of the customer’s vehicle insurance policy.

• FWF Cars Services LLC, operating as FWF Safe Driver, is not responsible for loss, theft, fire, or damage to personal belongings left in the customer’s vehicle.
• Customers are responsible for removing or securing valuable belongings before and after the service.
• We are not liable for delays, losses, missed appointments, indirect damages, or additional costs resulting from circumstances beyond our reasonable control.
• Our liability is limited to the amount paid for the booked service, except where otherwise required by applicable law.

• All services are provided in accordance with the applicable laws and regulations of the United Arab Emirates.
• Customers agree to comply with all applicable UAE laws during the service.
• Customers must not request or encourage the driver to violate traffic rules, safety laws, or any other legal requirement.

FWF Cars Services LLC, operating as FWF Safe Driver, reserves the right to refuse, cancel, or terminate any booking without a refund if:

• The customer is involved in illegal activities.
• The customer behaves in a threatening, abusive, unsafe, or disrespectful manner.
• The customer requests the driver to perform illegal, unsafe, or unreasonable acts.
• The vehicle appears unsafe, uninsured, unregistered, unroadworthy, or legally unsuitable to be driven.
• The customer provides false, incomplete, or misleading booking information.

FWF Cars Services LLC, operating as FWF Safe Driver, reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. The latest version published on this page will apply to all new bookings.

By completing your payment, confirming your booking, or using our service, you confirm that you have read, understood, and accepted these Terms & Conditions.